Our commitment

At onthenetOFFICE we are committed to providing you with support 24 hours a day 7 days a week 365 days a year. We know that your systems are supporting your business, and that your customers are your highest priority. We know that you have trusted us with your business IT infrastructure, and we take that trust seriously. No matter what your current issue is, we have individuals ready to help you solve your problem now.

Our Technical Professionals

Our team of technical support professionals includes individuals ranging from entry-level telephone technicians through highly specialized network security individuals dedicated to preventing any malicious individuals from reaching your data. The matter what your problem is we have someone who is trained in technical areas that you need, and can help you with your problem.

When speaking with our professionals we bring you directly to the professional that will produce the results you need. There are no voicemails, call backs or call centers. You receive the support you need now.

Here our technicians generally offer three types of support, telephone support, remote control support, and on-site support.

Telephone support

When calling our technical support specialists we understand that you have an immediate issue that needs an immediate response. At onthenetOFFICE when requesting telephone support we route your call directly to a technical specialist who can often resolve your problem over the phone using a few simple actions.

Remote Control Support

Additionally we offer a service known as remote control support by which our technical professionals can assume control over your machine via the Internet and repair your software directly. Our customers have generally found the service to be faster and more desirable to general telephone support because you can sit back and watch as our professionals do the work. There is generally little that you have to do in order to return your machine to peak performance.

On-site Support

There are times at which your particular machine may not be repairable by remote control or telephone support. Such can be when you have your own machines on site that are operating in conjunction with Internet-based services. For these particular repair issues we have individuals that can visit your site and perform repairs directly.

We do our job so you can focus on yours.